Bambika Tickets Logo BAMBIKA TICKETS

Privacy Policy

Your privacy is important to us. Learn how we protect and use your information.

Last Updated: December 10, 2025

Our Commitment to Your Privacy

At Bambika Tickets, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

We collect information that you provide directly to us, including:

Information Type Examples Purpose
Personal Information Name, email, phone number Account creation and communication
Payment Information M-Pesa number, transaction details Processing ticket purchases
Event Information Event preferences, booking history Personalized recommendations
Technical Information IP address, device type, browser Platform optimization and security

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To process ticket purchases and provide customer support
  • Communication: To send booking confirmations, event updates, and important notices
  • Personalization: To recommend events based on your preferences and location
  • Security: To protect against fraud and unauthorized access
  • Improvements: To analyze usage patterns and enhance our platform
  • Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

  • Event Organizers: Necessary information for event access and management
  • Payment Processors: Secure payment processing partners
  • Service Providers: Trusted partners who assist in platform operations
  • Legal Authorities: When required by law or to protect our rights

Important Notice

When you purchase tickets for an event, certain information (name, contact details) may be shared with the event organizer for event management purposes. We encourage you to review the privacy policies of event organizers.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

Security Measures

  • SSL encryption for data transmission
  • Secure server infrastructure
  • Regular security assessments
  • Access controls and authentication
  • Payment Card Industry Data Security Standard (PCI DSS) compliance

While we implement robust security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but we strive to use commercially acceptable means to protect your information.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Required for platform functionality
  • Analytics Cookies: Help us understand how users interact with our platform
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Deliver relevant advertisements

Cookie Preferences: You can control cookie settings through your browser. However, disabling essential cookies may affect platform functionality.

6. Your Rights

Under applicable data protection laws, you have the right to:

  • Access: Request copies of your personal information
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request deletion of your personal information
  • Restriction: Limit how we use your information
  • Portability: Receive your information in a structured format
  • Objection: Object to certain processing activities

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records as required by law

Typically, we retain ticket purchase records for 7 years for tax and accounting purposes.

8. International Data Transfers

As a Kenya-based company, we primarily process data within Kenya. However, some service providers may be located outside Kenya. In such cases, we ensure appropriate safeguards are in place to protect your information.

9. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer

Email: privacy@bambikatickets.co.ke

Phone: (+254) 795895464

Address: Bambika Tickets, Nairobi, Kenya

Response Time: We aim to respond to all privacy-related inquiries within 48 hours.

Your Privacy Matters

We are committed to being transparent about our data practices. If you have any concerns or questions about how we handle your information, please don't hesitate to contact us.